sage green rectangle background, with both left and right sides framed by illustrations themed around data analysis (charts, graphs, data points, abstract analytics icons), keeping the same position as previous framing elements, style: minimal, modern, harmonious

L.b. Scarfo Portfolio

Beyond the Dashboard:
A Dedication to Data Storytelling

Explore a portfolio of data analysis projects demonstrating expertise in turning complex data into actionable insights.

A cozy bohemian room with plants, a woody desk, PC displaying data. The focus is zoomed in closer on the desk and PC. Fewer, less organized papers on the desk, natural and warm non-bright colors, chair with a blanket close to the desk, decor and plants in the background, not the main subject.

My journey to Data

Having worked in direct contact with customers for several years, I was able to hear their voice and truly understand their needs. I realized that to have a bigger impact, I needed to work directly with data.

Trying to provide effective feedback to improve the customer experience, I discovered how data can be used to answer questions, tell a story, and drive positive change. I became fascinated with data analytics, which is what led me to develop my technical skills and begin applying them.

For me, data is what allows us to truly understand, recognize patterns, and ultimately improve. It is this passion that drives my work and my projects.

Transforming data into actionable insights

View full projects on github:

Board game success data patterns
Customer Satisfaction improvement

Additional info:

Understanding Board Game Success Through Data Patterns

scope: generate insights to support the launch of a successful board game
used Python for data cleaning, analysis and exploration, and Tableau for visualizations and analysis.
developed a custom “success score metric” to quantify performance.
the final product is a stakeholder-ready presentation to communicate insights.
(Datasets from Kaggle and Google Trends)

Customer Satisfaction Improvement

scope: generate insights to help improve customer satisfaction
used SQL and MySQL Workbench to analyse customer service data and improve the customer experience.
produced an analytical report integrating Tableau visualizations.
the final product is a collection of interactive Tableau dashboards for managers to highlight growth opportunities for CS agents.
(Dataset from Kaggle)

“It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts.” – Sherlock Holmes (via Arthur Conan Doyle)